Winning Assertive Communication



Days: 2

CPD Points: 2

Learning Outcomes:

  • Understand how assertive you are
  • Recognise how your belief systems affect your communication style
  • Recognise the effect that your self-esteem has on your communication style
  • Learn about the 10 basic human rights and learn how to put these basic rights into assertive behaviour
  • Differentiate between the different behavioural styles – assertiveness, aggression and non-assertiveness
  • Identify ways you respond to given situations
  • Use self-fulfilling prophecy to reprogrammed your negative self-talk and therefore your emotions and feelings that are the impetus for your negative behaviours
  • Talk about your feelings in an assertive way
  • Listen actively which will assist you with your assertiveness
  • Choose assertive words carefully for the appropriate situation
  • Select the appropriate assertive body language for a given situation
  • Distinguish between sympathetic and empathetic responses to others’ behaviour and how to respond empathetically for positive outcome
  • Learn how to not take the situation personally – some conflict management techniques
  • Put the 7 assertiveness management tools into practice
  • Develop TOOLS for a “Winning Assertive Communication TOOLKIT”
  • Develop a personal assertiveness communication plan

Target Audience:

Anyone wanting to win at assertive communication for effective relationships


There are no reviews yet.

Be the first to review “Winning Assertive Communication”

Your email address will not be published. Required fields are marked *