Description
Days: 2
CPD Points: 2
Learning Outcomes:
- Understand how assertive you are
- Recognise how your belief systems affect your communication style
- Recognise the effect that your self-esteem has on your communication style
- Learn about the 10 basic human rights and learn how to put these basic rights into assertive behaviour
- Differentiate between the different behavioural styles – assertiveness, aggression and non-assertiveness
- Identify ways you respond to given situations
- Use self-fulfilling prophecy to reprogrammed your negative self-talk and therefore your emotions and feelings that are the impetus for your negative behaviours
- Talk about your feelings in an assertive way
- Listen actively which will assist you with your assertiveness
- Choose assertive words carefully for the appropriate situation
- Select the appropriate assertive body language for a given situation
- Distinguish between sympathetic and empathetic responses to others’ behaviour and how to respond empathetically for positive outcome
- Learn how to not take the situation personally – some conflict management techniques
- Put the 7 assertiveness management tools into practice
- Develop TOOLS for a “Winning Assertive Communication TOOLKIT”
- Develop a personal assertiveness communication plan
Target Audience:
Anyone wanting to win at assertive communication for effective relationships
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