Accredited Training Courses Available

Learning Outcomes

Target Audience

No of Days

No. of CPD Points

• The most valuable and powerful tool is your voice;  use it effectively to communicate successfully and influentially
• Demonstrate an understanding of the importance of effective vocal quality to ensure persuasive communication
• Conduct a personal voice self-assessment
• Develop relaxation techniques to influence vocal quality
• Develop your vocal skills and become a more confident self-aware speaker with assertive positive energy and good vocal usage.
• Apply key vocal quality techniques and skills

2

2

• Develop a contextual understanding of the importance of coaching mentoring within our changing global economy
• Demonstrate sound knowledge of the roles of the coach and mentor and the characteristics of a good mentor
• Demonstrate an understanding of how the coaching and mentoring process works – the where, what, how and when
• Develop an understanding of one’s own personal mastery in the context of coaching and the mentoring relationship
• Apply the structured process steps to developing a framework within which the mentoring relationship can be developed
• Apply the interpersonal coaching and mentoring mastery skills to build a trusting relationship
• Apply coaching and mentoring roles and skills to assist the mentee to harness his/her potential and to produce high level performance

2

2

• Demonstrate an understanding of the theoretical principles around change and change management:
• Impact of change on the organization and its people
• Drivers of change
• Types of change
• Personal vs. organisational change
• Reactions to change
• Change and transformation
• Internal change / Organisational Development consulting skills
• Change vs. transition
• Programme and project change
• Leadership approaches to transformation
• Models of change and transformation (soft and hard)
• Moral and ethical considerations
• Review own experience of individual change
• Conduct a self-assessment on one’s own abilities and skills to support change in the organization
• Demonstrate an understanding of the role of the change consultant (cc) and the consulting process
• Demonstrate an understanding of importance of the team during change
• Apply the change management skills for turning business strategy into action through objectives, goals and action plans
• Determine how to measure success
• Demonstrate an understanding of the purpose and application elements of each of the change management tools and when and how to select the appropriate models/methodology

4

3

• Describe the importance of diversity management in the workplace
• Describe and create an understanding of the challenges of managing diversity in the workplace
• Recognise the benefits of the different perspectives and definitions in support of diversity
• Clarify the business importance of managing and leveraging diversity

2

2

• Understand how assertive you are
• Recognise how your belief systems affect your communication style
• Recognise the effect that your self-esteem has on your communication style
• Learn about the 10 basic human rights and learn how to put these basic rights into assertive behaviour
• Differentiate between the different behavioural styles – assertiveness, aggression and non-assertiveness
• Identify ways you respond to given situations
• Use self-fulfilling prophecy to reprogrammed your negative self-talk and therefore your emotions and feelings that are the impetus for your negative behaviours
• Talk about your feelings in an assertive way
• Listen actively which will assist you with your assertiveness
• Choose assertive words carefully for the appropriate situation
• Select the appropriate assertive body language for a given situation
• Distinguish between sympathetic and empathetic responses to others’ behaviour and how to respond empathetically for positive outcome
• Learn how to not take the situation personally – some conflict management techniques
• Put the 7 assertiveness management tools into practice
• Develop TOOLS for a “Winning Assertive Communication TOOLKIT”
• Develop a personal assertiveness communication plan

2

2

• Determine purpose of presentations and presentation Do’s and Don’ts
• Develop the structure and content of the presentation
• Develop 10 Presentation Tools to be included in the “Winning Presentations” Toolkit – to use when preparing and delivering presentations
• Develop and present a presentation –   obtain feedback and own videotape

2

2

• Explain the concept of wellness
• Identify factors that influence wellness and the effects of wellness over time
• Investigate the effects of wellness on people in a group or team
• Discuss ways to improve the wellness of a group or team

2

2

• Introduce the importance of People and their contribution to the success of organizations.
• Develop practical approaches that enhance communications success
• Explore the various theories of motivation and how to apply those theories in practice.
• Power and authority in the workplace and the impact on organizational success and Effectiveness.
• Build a justification for diversity in the workplace that supersedes political and moral emphasis and requirements.
• Introduce the importance of supporting employees in all aspects of their private life (those that impact their workplace effectiveness and efficiency) and work life.
• Summarize the overall impact of people on organizational success and the multiple interventions that are available to optimize their contribution.

2

2

• Understand and describe the importance of the EL in realizing Organization objectives
• Understand  the various roles of the EL and when to apply each role:
• Develop an understanding in order to maximize the performance of self; the team, other individuals and the organisation.
• Understand the importance of effective leadership
• Identify the roles and responsibilities of the emerging leader
• Understand the concepts of planning, organising, leading and controlling in relation to leadership
• Understand the concept of Action Centred Leadership and to for you to have an understanding of its components as this will guide the contents for this entire programme!

10

5

• Gain a better understanding of the basics of the South African Industrial Relations system as it affects managers
• Gain a better understanding of the reasoning behind a management strategy to create positive employee relations at shop floor level
• Gain a thorough understanding of the new legal statutes that govern the employer-employee relationship
• Obtain a definition of discipline and its purpose
• Obtain an overview of the key principles of the new Labor Relations Act (1995) and amendments with particular reference to unfair dismissals
• Obtain an overview of the new Basic Conditions of Employment Act as it affects terms and conditions of employment
• Understand the importance of a corrective approach to discipline for creating positive employee relations
• Gain a thorough knowledge of disciplinary procedures and codes and how to apply these in the workplace
• Understand the principle of “procedural and substantive fairness” in discipline and the application thereof
• Conduct a formal disciplinary discussion
• Deciding on the appropriate disciplinary sanction
• Maintaining accurate disciplinary records
• Initiating at a disciplinary hearing

2

2

• Analyze the basic elements of an income and expenditure statement
• Analyze the basic elements to a balance sheet
• Compile a personal assets and liabilities statement
• Use the evidence in financial statements to make a financial decision
• Explain the concept of budgeting in a business unit
• Analyze the budget needs of a business unit
• Present and justify a proposed budget for a business unit
• Monitor and control actual expenses and revenue against the projected expenses and revenue,
• Identify own/a role and the risk associated with performance at work
• Demonstrate knowledge and understanding of work procedures in the workplace and the risk of non-compliance
• Suggest ways to manage risk in own work position
• Describe the behaviours and attitudes that constitute positive and negative risk in the workplace

2

2